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Webinar Description
To many international travelers, hospitality, warmth, and friendly behavior of the host community are considered essential elements in enhancing their travel experiences. Hospitality is a social characteristic found in all countries. However, in some tourist destinations, such as Iran, hospitality is deeply rooted in the culture and highly valued. In Iranian society, hospitality forms the foundation of social interactions and carries significant cultural and normative aspects. This webinar revolves around the human dimensions of tourism and can be enjoyable and enlightening for those who value pleasant human interactions and unique travel experiences. The webinar, while presenting various examples, sheds light on the potential of cultural features of hospitality as an intangible asset for tourism development. The panel members will explore the often-overlooked dimensions of hospitality in the tourism industry and provide solutions to enhance Iranian hospitality. These solutions are rooted in local culture and will be discussed from a cultural perspective.

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Doctorate of Business Administration in Tourism and Hospitality Management â€Deputy of Hospitality and Quality Control at Kosar Hotels Group â€Technical Manager of Tourism Ministry's Implementation â€Managing Director and Owner of Media Group 'Itna' (Hotel News, Fly News, Tour News, and Hotel Press) â€Editor-in-chief of Specialized Journal of Food and Travel 'Dibar' â€Former Manager of Howeyzeh and Safid Kenar grand Hotels â€Holder |
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Dordaneh (Dori) Davari is an assistant professor in the School of Hotel and Tourism Management, Hong Kong Polytechnic University. She received her Ph.D. from the School of Hospitality and Tourism Management, Purdue University. She has 15 years of prior experience in strategic management consulting, serving on projects for global organizations including World Bank, AccorHotels. She has graduate degrees in systems engineering and urban planning, as well as a Master of Science in Management Studies from MIT. Her interest is mainly on humane aspects of hospitality and tourism, reflected in her earlier publications on cultural ambassadorship, balance between high-tech and high-touch and people-centered image. دردانه داوری استادیار دانشکده ÛŒ گردشگری Ùˆ مدیریت هتلداری در دانشگاه پلی تکنیک هنگ Ú©Ù†Ú¯ است. زمینه های پژوهشی ÙˆÛŒ شامل مهمان نوازی در Ø³Ø·Ø Ø¬Ø§Ù…Ø¹Ù‡ØŒ سیاست گذاری Ùˆ رویکرد استراتژیک در صنعت گردشگری، روابط بین مهمان Ùˆ میزبان، کنجکاوی نسبت به مقصد Ø³ÙØ±ØŒ Ùˆ پایداری ÙØ±Ù‡Ù†Ú¯ÛŒ Ù…ÛŒ شود. تاکنون چند عنوان مقاله انگایسی در باب موضوعات یاد شده از دکتر داوری (با همکاری دیگر Ù…ØÙ‚قان) در مجلات معتبر انتشار ÛŒØ§ÙØªÙ‡ است. او همچنین کتاب هایی به زبان ÙØ§Ø±Ø³ÛŒ تالی٠و ترجمه کرده است. در Ø³Ø·Ø Ø¨ÛŒÙ† المللی، دکتر داوری سابقه همکاری با شرکت های جهانی (مانند آکور)ØŒ بانک جهانی، Ùˆ دانشگاه ام Ø¢ÛŒ تی را دارد Ùˆ پیشتر، موسس Ùˆ مدیرعامل شرکت مشاوره مدیریتی درسااندیش بوده است. ÙˆÛŒ دارای مدرک دکتری گردشگری از دانشگاه پردو (ایالات Ù…ØªØØ¯Ù‡)ØŒ Ùوق لیسانس مدیریت از دانشگاه ام Ø¢ÛŒ تی (ایالات Ù…ØªØØ¯Ù‡) Ùˆ نیز ØªØØµÛŒÙ„ات عالی در برنامه ریزی شهری Ùˆ سیاست گذاری (ایالات Ù…ØªØØ¯Ù‡) Ùˆ مهندسی صنایع (ایران) است. |
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هنوز اول راه آموختنم اگرچه به آخر خط نزدیک میشوم داستانم از جوانی Ùˆ کارگری در هتل شروع شد Ùˆ بورسیه ارشد Ùˆ شاگردی در Ù…ØØ¶Ø±Ù¾Ø±ÙˆÙسور Ø¬Ø¹ÙØ±ÛŒ در اسکاتلند رسید.درایران خادم هلدینگ بنیاد Ù…Ø³ØªØ¶Ø¹ÙØ§Ù† بودم واولین دانشگاه هتلداری با ØÙ…ایت دانشگاه جامع علمی کاربردی تاسیس شد Ùˆ من شدم مادر دانشجوهای رشته هتلداری Ùˆ قوت قلب Ùˆ انگیزه برای باور خودشان Ú©Ù‡ میتوانند در برابر هر سختی Ùˆ ناهمواری سکان این کشتی Ø·ÙˆÙØ§Ù† زده را به ساØÙ„ نجات برسانند Ùˆ تور صیادی پر برکتی را راهی بازار کنند .امروز ازاین مادر کوله باری از اندک دانش Ùˆ تجربه باقی مانده Ú©Ù‡ قصد دارد تا آخرین Ù†ÙØ³ پای صنعتی Ú©Ù‡ بخوبی باورش کرده Ùˆ از تنورش نان تازه وخوش طعم درآورده ÙˆÙØ§Ø¯Ø§Ø± بماند Ùˆ برای بقایش Ú©Ù… نگذارد تا Ú©Ù… نیاورد.اگرچه Ú©Ù… میخواهند Ùˆ Ú©Ù… میبنند Ùˆ شده است کودکی یتیمی Ú©Ù‡ هر از گاهی تکه نانی به غنیمت میخورد Ùˆ شکر بسیار میگزارد. تدریس , نوشتن مقاله , ترجمه , نگارش کتاب Ùˆ ویراستاری کارهایی Ú©Ù‡ بنوعی تلاشی بود برای شناساندن Ùˆ توجه بخشیدن بیشتر این صنعت به مخاطبین علاقه مند یا کنجکاو Ùˆ منتظر Ú©Ù‡ لط٠خدا Ùˆ همت دلسوزان امیدوارانه همچنان در راهی است Ú©Ù‡ ادامه دارد تا کرسی را به دیگران بسپاریم .آمین |
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ÙˆØÛŒØ¯ قاسمی، استادیار دانشگاه اروپایی در لیسبون در کشور پرتغال Ù…ÛŒ باشد. او همچنین به عنوان یک عضو تØÙ‚یقاتی با مرکز مطالعات Ù¾ÛŒØ´Ø±ÙØªÙ‡ در مدیریت Ùˆ اقتصاد پرتغال همکاری Ù…ÛŒ کند. زمینه های تØÙ‚یقاتی دکتر قاسمی عبارتند از روابط بین مهمان Ùˆ میزبان، سیاست گزاری در زمینه توسعه گردشگری، بازاریابی در صنعت گردشگری Ùˆ مدیریت مقصد Ø³ÙØ±. مقالات او نیز در چندین مجله معتبر علمی منتشر شده اند. او همچنین با تیم ویراستاری مجلات ØªØØµØµÛŒ گردشگری Ùˆ مدیریتی همکاری دارد. او دارای مدارک دکتری اقتصاد Ùˆ تجارت از دانشگاه کالیاری ایتالیا است Ùˆ قبل از آن موÙÙ‚ به اخذ مدرک مدیریت بازرگانی در ایران شده است |
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Mahda Tadbiri is Assistant General Manager, Espinas Palace Hotel, Tehran. She has a Master degree in English Translation (University of Damavand), a degree in Aircraft Safety and Services (Prince Sultan Aviation Academy, Saudi Arabia), Executive MBA (Sharif University of Technology), and a certificate in (online) Executive Education Programs (Harvard University, USA). She assists in designing and implementing staff matrix, BSC strategic management, and budgeting system in the Espinas Hotel Group. Previously she was Senior Flight Attendant in Saudi Arabian Airlines. |
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Suzan Kalhori
Vahid Ghasemi
Kazem Vafadari
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Dr.Kazem Vafadari is Director of International Center for Asia Pacific Tourism (iCAPt); academic director of the Kunisaki city research center for world agriculture heritage, Oita, Japan and Professor, Graduate school of Ritsumeikan Asia Pacific University (APU) Tourism and Hospitality (THP) Beppu, Japan. He worked with United Nations University and Kanazawa University in Japan before joining APU in 2011. He is an expert on Sustainable Tourism and natural resource management and tourism applications of agriculture heritage landscapes. His research background also includes community building and rural revitalization and destination branding. |
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Robin Diekhorst (MA, Bsc). Graduated in Rural Development and Tourism Destination Management. Since 2020 involved with Green Destinations with the development of the START-program on destinations sustainability. Currently working as policy office spatial development at the municipality of Bernheze in the Netherlands. Involved with the set-up and support of a community based tourism project in the Peruvian Amazon. |
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Mr. Masaru Takayama founded the 21-country Asian Ecotourism Network to promote authentic ecotourism in the region by creating a networking platform for the ecotourism fraternity. In 2018, Japan Alliance of Responsible Travel Agencies was also created to enhance responsible tourism movement in Japan. Masaru serves a number of key positions in the organizations both home and abroad. GSTC authorized trainer, Green Destinations auditor/trainer, Travelife auditor, Global Ecotourism Network executive committee member, Future of Tourism Coalition advisor, UNWTO Regional Support Office for Asia Pacific sustainable tourism promotion committee advisor, Japan Tourism Agency SustainableTourism Indicator Committee member, and the owner of Shunyoso, a cultural heritage boutique villa in Awaji Island, Japan. |
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Dr. Jones is Professor of Environmental Studies at Ritsumeikan APU in Kyushu, SW Japan. His research interests include Environmental Policy, Nature-Based Tourism and Protected Area Management. Originally from the UK, Jones has lived in Japan for many years, experiencing life as an international student from both sides of the lectern. After completing his PhD at the University of Tokyo, he worked as a consultant for municipal government carrying out visitor surveys in the Japan Alps and at Mount Fuji. He is also part of a Wildlife Tourism team investigating Rabbit Island and the Snow Monkeys. |
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柳田 真希(Maki Yanagita) 与論島出身。15å¹´é–“å„地ã§ITコンサルティングã®ãƒžãƒãƒ¼ã‚¸ãƒ£ãƒ¼æ¥å‹™ã‚’経験ã—ã€2017å¹´ã«ä¸Žè«–å³¶ã«Uターン。2018年よりガイドã€ä¸å‹•産æ¥ã€å®¿æ³Šæ¥ã€é£²é£Ÿæ¥ã‚’経営。2021年より島内事æ¥å®¶è‚²æˆäº‹æ¥é–‹å§‹ã€‚2020年よりヨãƒãƒ³å³¶è¦³å…‰å”会ã«ã¦DMO/サスティナビリティーコーディãƒãƒ¼ã‚¿ãƒ¼ã‚’担当ã—ã€å³¶å†…観光データã®åŽé›†ãƒ»åˆ†æžæ¥å‹™ã€‚観光振興計画ç–定を担当。 |
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ã€æœ¨å瀬 ä½å¥ˆæžã€‘Sanae Kinase 1976年奈良生ã¾ã‚Œã€‚慶應義塾大å¦ä¸é€€å¾Œã€19æ³ã§å¼Ÿå屈町ã¸ç§»ä½ã€‚アウトドア会社を20å¹´ã«ã‚ãŸã‚Šå…±åŒçµŒå–¶ã—ãŸã®ã¡ã€æ—…行æ¥å‹™å–扱管ç†è€…ã®è³‡æ ¼ã‚’å–å¾—ã€ãƒ©ãƒ³ãƒ‰ã‚ªãƒšãƒ¬ãƒ¼ã‚¿ãƒ¼ã€ãƒ‡ã‚¶ã‚¤ãƒŠãƒ¼ã€ãƒ©ã‚¤ã‚¿ãƒ¼ã¨ã—ã¦æ´»å‹•ä¸ã€‚ 2020å¹´ã«åœ°åŸŸæŒ¯èˆˆã‚’目的ã¨ã—ãŸä¸€èˆ¬ç¤¾å›£æ³•人TESHI-COLORã‚’è¨ç«‹ã—ã€ä»£è¡¨ç†äº‹ã«å°±ä»»ã€‚ 2021å¹´ã‹ã‚‰ã¯å¼Ÿå屈町ã®ã‚µã‚¹ãƒ†ãƒŠãƒ“リティーコーディãƒãƒ¼ã‚¿ãƒ¼ã¨ã—ã¦ã€æŒç¶šå¯èƒ½ãªè¦³å…‰åœ°åŸŸã¥ãりã«å–り組んã§ã„る。 â– 1976年(æ˜å’Œ51年)奈良生ã¾ã‚Œ â– ç§ç«‹ è‡ªç”±ã®æ£®å¦åœ’高ç‰å¦æ ¡ å’æ¥ â– æ…¶æ‡‰ç¾©å¡¾å¤§å¦ ç·åˆæ”¿ç–å¦éƒ¨ ä¸é€€ â– 1996年(平æˆ8年)弟å屈町ã¸ç§»ä½ â– 1996å¹´5月~2004å¹´4月 カヌーツアー事æ¥è€…「Voice of Windã€å…±åŒçµŒå–¶ â– 2004å¹´4月~2016å¹´5月 有é™ä¼šç¤¾ã‚ã£ã‹å–ç· å½¹ ※アウトドアガイド事æ¥è€…「屈斜路ガイドステーションã‚ã£ã‹ã€ã‚’é‹å–¶ â– 2016年~フリーランス â– 2018年 ç·åˆæ—…行æ¥å‹™å–扱管ç†è€…è³‡æ ¼å–å¾—ã€ãƒ©ãƒ³ãƒ‰ã‚ªãƒšãƒ¬ãƒ¼ã‚¿ãƒ¼ç™»éŒ² â– 2020年 一般社団法人TESHI-COLORè¨ç«‹ã€ä»£è¡¨ç†äº‹ã«å°±ä»» â– 2021年~弟å屈町サステナビリティーコーディãƒãƒ¼ã‚¿ãƒ¼ |
![]() | Kazem Vafadari Moderator |
![]() | Robin Diekhorst Panelist |
![]() | Masaru Takayama Panelist |
![]() | Thomas Jones Panelist |
![]() | Maki Yanagita Panelist |
![]() | Sanae Kinase Panelist |
Introduction/ModeratorKazem Vafadari
Presentations by speakers/panelistsRobin Diekhorst / Masaru Takayama / Thomas Jones / Maki Yanagita / Sanae Kinase
Cultural Break
Discussion and Q/AParticipants and Panelists
RapporteurMalcolm Cooper
ConclusionJafar Jafari / Kazem Vafadari
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Future webinars
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Details & Registration
Past webinars
Jan, 2023
Volume 47
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Oct, 2021
Volume 30
Dark skies can brighten community futures / / Rural communities are characterized by low population density and the absence of infrastructure that causes light pollution which makes them suited for astrotourism, a sector that enjoyed exponential gro...
Oct, 2021
Volume 31
Current and future issues of tourism in the Arab region / / The Arab region has always been a worldwide destination for tourism since ancient civilizations. Destinations such as Egypt, Iraq, and Palestine have received international visitors for tho...




