Tourism confronts interconnected global crises, posing significant justice challenges to many communities. Disparities between the North and South, power asymmetries, social and environmental vulnerabilities, biodiversity loss, climate change, and historical injustices are some of the pressing issues. Efforts are underway to integrate justice into sustainability discourses, urging a re-evaluation of economic activities in tourism through the lenses of justice and sustainability. Recognising and including diverse communities, experts, genders, and traditional voices is essential for generating new insight on sustainable transformative options. Examining the role of justice in sustainability transitions is crucial for developing theoretical and empirical foundations to guide tourism communities and policy responses. The panel will discuss how this holistic approach can address the complex web of challenges, fostering a more just and sustainable future for tourism. ...

تأثیر هوش مصنوعی در خدمات مسافرتی و گردشگری هوش مصنوعی (AI) به طور قابل توجهی بر ارائه دهندگان خدمات مسافرتی و گردشگری تأثیر گذاشته و عملیات و خدمات مشتریان آنها را متحول کرده است. ارائه دهندگان خدمات مسافرتی و گردشگری با استفاده از فناوری‌های هوش مصنوعی مانند سیستم‌های توصیه و چت‌بات‌ها می‌توانند تعاملات شخصی‌سازی‌شده‌تری را با مسافران فراهم کنند و خدمات را به‌طور هوشمندانه بهینه‌سازی کنند. هوش مصنوعی همچنین فرآیندهای اداری و تجزیه و تحلیل داده ها را ساده می کند که منجر به کاهش هزینه و بهبود کارایی می شود. این پیشرفت‌ها ارائه دهندگان خدمات مسافرتی و گردشگری را قادر می‌سازد تا به طور مؤثرتری رقابت کنند، با نیازهای بازار پویا سازگار شوند و تجربه کلی مشتری را افزایش دهند. از ساده‌سازی فرآیندهای رزرو تا ارائه توصیه‌های متناسب، هوش مصنوعی به ارائه‌دهندگان خدمات مسافرتی و گردشگری قدرت می‌دهد تا در یک چشم‌انداز دیجیتال و رقابتی فزاینده، نوآوری و پیشرفت کنند. این وبینار سعی دارد تا تأثیر هوش مصنوعی در خدمات مسافرتی و گردشگری را به بحث بگذارد و ابعاد گوناگون کابرد آن در این صنعت را مورد بررسی قرار دهد. از آنجا که رویکرد این پنل ارائه مباحث آکادمیک و مصادیق عملیاتی مرتبط با هوش مصنوعی می باشد شرکت در آن می تواند برای هر دو قشر پژوهشگران و افراد شاغل در صنعت خدمات مسافرتی و گردشگری مفید و آموزنده باشد. The impact of artificial intelligence on travel and tourism services Artificial intelligence (AI) has significantly impacted travel and tourism service providers, transforming their operations and customer service. By leveraging AI technologies such as recommendation systems and chatbots, travel and tourism service providers can provide more personalized interactions with travelers and intelligently optimize services. AI also streamlines administrative processes and data analysis, leading to cost reduction and improved efficiency. These advancements enable travel and tourism service providers to compete more effectively, adapt to dynamic market needs, and enhance overall customer experience. From streamlining booking processes to offering tailored recommendations, AI empowers travel service providers to innovate and thrive in an increasingly digital and competitive landscape. This webinar aims to discuss the impacts of artificial intelligence on travel and tourism services and explore various dimensions of its application in this industry. Since the panel's approach involves presenting academic discussions and practical examples related to artificial intelligence, participating in it can be beneficial and informative for both researchers and individuals engaged in the travel and tourism services industry. ...

Working Together with Local Communities and Governments for a Better Destination Management Through UN Tourism QUEST Lessons from la Corporación Regional de Turismo de la Región de Valparaíso's experience with the UN Tourism QUEST Certification Regional Tourism Corporation of the Valparaíso Region is a private non-profit entity, being presented and supported by different public and private actors, the corporation is chaired by the governor of the Valparaíso region, Rodrigo Mundaca. Its objective is to enhance and position the region as one of the main tourist destinations nationwide This webinar invites the program manager at UN Tourism Academy to introduce UN Tourism QUEST which is the UN Tourism quality certification system for destination management organizations (DMOs). Lessons learnt by the Regional Tourism Corporation of the Valparaíso region with this certification will be shared to bridge theory and practice. The panel discussion with representatives of Creative Tourism Network® and SMART Tourism & Hospitality Consulting, the two leading organizations in the field discuss and share the best practices and experiences of sustainable destination management. We are eager to answer your questions. ...