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Raymond is a researcher and lecturer at the Department of Tourism Sport and Hotel Management, Griffith University. His scholarly interests and expertise lie in the fields of justice, sustainability transitions, and environmental conservation. His recent research has focused on promoting sustainable management practices and building inclusive futures through sustainability transitions at local, national, and global levels. His research aims to deliver new insights into the tourism phenomenon, advocating for a more just and sustainable future for both humans and nonhumans. |
Dr Stroma Cole is a Reader at the University of Westminster. She combines her academic career with action research and consultancy, and she is co-director of the charity Equality in Tourism , transforming gender relations in destinations and tourism organisations. Stroma is a leading authority on tourism and gender relations. Stroma has a long history of working on small islands particularly in Indonesia. She is best known for her tourism and water nexus research in Bali a longitudinal action research project. Stroma is an activist researcher critiquing the consequences of tourism development, in particular the overuse of water by hotels and the consequences for local women. She has over 60 publications, is an Associate Editor for Annals of Tourism Research and on the editorial board at Journal of Sustainable Tourism and Tourism Geographies. |
Raoul V. Bianchi is a Reader/Associate Professor in Political Economy in the Department of Marketing, International Business and Tourism at Manchester Metropolitan University. His main research interests include the political economy of international tourism, tourism geopolitics and citizenship, tourism work and labour relations and the transition to tourism economies beyond capitalism with a particular focus on southern Europe and the Mediterranean. He is an Associate Editor at Annals of Tourism Research and serves on the editorial board of Tourism Planning and Development and the Journal of Balkan and Near Eastern Studies. He has been closely involved in campaigns for tourism and socioecological justice and was previously a member of the executive council of former UK NGO, Tourism Concern. |
Professor David A. Fennell, PhD, Department of Geography and Tourism Studies, Brock University. Fennell researches mainly in the areas of ecotourism, tourism ethics, animal ethics, and sustainable tourism. He has published widely in these areas and in all of the field’s top journals, and has written several books, including, for example, Ecotourism (5th edition), Ecotourism Programme Planning, Tourism Ethics (2nd edition), Codes of Ethics in Tourism, Tourism and Animal Ethics, and Sustainable Tourism: Principles, Contexts, and Practices. A major thrust of his research involves the use of theory from other disciplines to gain traction on many of tourism’s most persistent problems. Fennell is the founding Editor-in-Chief of the Journal of Ecotourism, is on the boards of many academic journals, is the editor of a book series by Routledge on tourism ethics, and is the editor of two Routledge Handbooks on tourism: Tourism and the environment, and Ecotourism |
Freya Higgins-Desbiolles is Adjunct Associate Professor with Department of Recreation and Leisure Studies, University of Waterloo, Visiting Professor Centre for Research and Innovation in Tourism, Taylor’s University of Malaysia and Adjunct with the Business Unit, University of South Australia. She has worked with industry, community and non-profits on projects that have worked at the cutting edge of just and sustainable tourism. She is the co-editor of the recent books Socialising Tourism: Rethinking Tourism for Social and Ecological Justice (2022) and The Local Turn in Tourism: Empowering Communities (2023). |
Kazem Vafadari
Raoul V. Bianchi
David A. Fennell
Freya Higgins-Desbiolles
Kazem Vafadari
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This webinar invites the program manager at UN Tourism Academy to introduce UN Tourism QUEST which is the UN Tourism quality certification system for destination management organizations (DMOs). Lessons learnt by the Regional Tourism Corporation of the Valparaíso region with this certification will be shared to bridge theory and practice. The panel discussion with representatives of Creative Tourism Network® and SMART Tourism & Hospitality Consulting, the two leading organizations in the field discuss and share the best practices and experiences of sustainable destination management. We are eager to answer your questions.
Sònia Figueras, tourismologist and teacher by training, has more than 25 years of experience in education and 20 in tourism. Since 2004, she has worked at the UN Tourism Academy for the UN Tourism Member States, the education and training centers of the UN Tourism TedQual network and the DMOs of the UN Tourism QUEST network. Currently, as Program Manager, she leads and develops new projects of this organization, including the UN Tourism QUEST programmed for Tourism Destination Management Organizations. |
Mr. Francisco José Godoy Imperatore is an agricultural engineer from the Pontificia Universidad Católica de Chile, specializing in oenology. With more than 15 years’ experience in the planning and management of public-private institutions, he has worked in different wineries in Chile and abroad. He was general manager of the Casablanca Wine Route, where among other achievements he helped develop the 'Valparaíso-Casablanca Valley' as part of the Great Wine Capitals, a select group of 10 wine capitals worldwide. He currently serves as general manager of the Regional Tourism Corporation of Valparaíso, a position he has held since 2019. Among the most significant challenges that have been faced by the Corporation are: the preparation and implementation of the Valparaiso Strategic Plan for Regional Tourism Development (2021-2025); and obtaining UNWTO QUEST certification as a Destination Management Organization for the Valparaíso Region. |
Expert and consultant in creative tourism. She is the founder and director of the Creative Tourism Network® - www.creativetourismnetwork.org and the Barcelona Creative Tourism program. She is an external consultant for UNESCO, UNOSSC, GIZ, the European Union, the "European Capital of Smart Tourism", IGCAT and Ministries of Tourism and Creative Industries around the world, both as a policy-maker and practitioner. She also collaborates as a trainer on Creative Tourism for UN Tourism Academy programs. She teaches in international universities and spoke in more than hundred conferences around the world. She publishes scientific articles on creative tourism in different languages. |
Christian Arteaga is a distinguished leader in the tourism and hospitality industry, serving as CEO of SmArt Tourism and Hospitality Consulting. With over 27 years in the field, he's significantly expanded tourism consulting services across Latin America and established key partnerships with government and tourism entities. Arteaga's expertise encompasses hotel management, destination development, sustainable tourism, and digital transformation, demonstrating his innovative approach to the industry. He notably represents Green Destinations in Panama and the Dominican Republic, acts as a spokesperson for UN Tourism Academy programs, and under his leadership, SmArt has become an affiliated member of UN Tourism. These roles underline his dedication to sustainable tourism globally. Arteaga's pivotal project, SmArt for Sustainability - S4S, has been recognized at the Awake Tourism Challenge Competition by UN Tourism, emphasizing his impact on promoting sustainable practices. Through SmArt, he has enhanced the tourism sector in Latin America, focusing on sustainability, destination management, and digitalization. Arteaga's involvement as an educator and international speaker showcases his commitment to professional development and innovation in tourism. His strategic vision and dedication to sustainable tourism development mark him as an authoritative figure in responsible tourism practices. |
Dr. Kazem Vafadari is Director of International Center for Asia Pacific Tourism (iCAPt); and Academic Director of the Kunisaki City Research Center for world agriculture heritage in Oita, Japan. He is a Professor and Vice Dean for International Affairs, College of Sustainability and Tourism at Ritsumeikan Asia Pacific University (APU). He worked with United Nations University and Kanazawa University in Japan before joining APU in 2011. He is an expert on sustainable tourism, natural resource management and tourism applications of agriculture heritage landscapes. His research background also includes community building, rural revitalization and destination branding. |
Sonia Figueras Moderator | |
Francisco José Godoy Imperatore Speaker/Panelist | |
Caroline Couret Panelist | |
Christian Arteaga Panelist | |
Kazem Vafadari Conclusion | |
Introduction/ModeratorSonia Figueras
Presentation by speakerFrancisco José Godoy Imperatore
Cultural Break
Panel of Discussion and Q/ACaroline Couret / Christian Arteaga / Francisco José Godoy Imperatore / Kazem Vafadari / Participants
RapporteurMalcolm Cooper
ConclusionJafar Jafari / Kazem Vafadari
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هوش مصنوعی (AI) به طور قابل توجهی بر ارائه دهندگان خدمات مسافرتی و گردشگری تأثیر گذاشته و عملیات و خدمات مشتریان آنها را متحول کرده است. ارائه دهندگان خدمات مسافرتی و گردشگری با استفاده از فناوریهای هوش مصنوعی مانند سیستمهای توصیه و چتباتها میتوانند تعاملات شخصیسازیشدهتری را با مسافران فراهم کنند و خدمات را بهطور هوشمندانه بهینهسازی کنند. هوش مصنوعی همچنین فرآیندهای اداری و تجزیه و تحلیل داده ها را ساده می کند که منجر به کاهش هزینه و بهبود کارایی می شود. این پیشرفتها ارائه دهندگان خدمات مسافرتی و گردشگری را قادر میسازد تا به طور مؤثرتری رقابت کنند، با نیازهای بازار پویا سازگار شوند و تجربه کلی مشتری را افزایش دهند. از سادهسازی فرآیندهای رزرو تا ارائه توصیههای متناسب، هوش مصنوعی به ارائهدهندگان خدمات مسافرتی و گردشگری قدرت میدهد تا در یک چشمانداز دیجیتال و رقابتی فزاینده، نوآوری و پیشرفت کنند.
این وبینار سعی دارد تا تأثیر هوش مصنوعی در خدمات مسافرتی و گردشگری را به بحث بگذارد و ابعاد گوناگون کاربرد آن در این صنعت را مورد بررسی قرار دهد. از آنجا که رویکرد این پنل ارائه مباحث آکادمیک و مصادیق عملیاتی مرتبط با هوش مصنوعی می باشد شرکت در آن می تواند برای هر دو قشر پژوهشگران و افراد شاغل در صنعت خدمات مسافرتی و گردشگری مفید و آموزنده باشد.
Davoud with 15 years of experience as a General Manager has a demonstrated history of working in the Aviation, Travel & Tourism industry. He has been a PhD candidate at the University of Avignon in France. His areas of expertise are Travel Technology, API integration, E-Tourism, Tourism Loyalty Club, Tourism Marketing, Tourism Digital Marketing, and Airline marketing. In addition, Davoud has been a visiting professor at Allameh Tabataba'i University since 2018. آقای ارژنگ مهر با 15 سال تجربه به عنوان مدیر عامل دارای سابقه کار در صنعت حمل و نقل هوایی، مسافرتی و گردشگری است. وی کاندیدای دکترای مدیریت جهانگردی در دانشگاه آوینیون فرانسه می باشد. زمینه های تخصص او عبارتند از: فناوری های مرتبط با سفر، وب سرویس های خدمات گردشگری، گردشگری الکترونیکی و بازاریابی گردشگری. همچنین ایشان از سال 1396 به عنوان استاد مدعو در گروه مدیریت جهانگردی دانشگاه علامه طباطبایی فعالیت می کند. |
خانم دکتر زارع زاده محقق و مدرس دانشگاه کوئینزلند استرالیا است. علایق و تخصص آکادمیک ایشان در زمینه¬های دیجیتال مارکتینگ، بازاریابی شبکه های اجتماعی و توانمندسازی زنان از طریق پلتفرم های دیجیتال نهفته است. تحقیقات اخیر او بر نقش تأثیرگذاران در توانمندسازی زنان متمرکز شده است. او مقالاتی را در مجلات با رتبه بالا منتشر کرده است و در هیئت تحریریه مجله بازاریابی تعطیلات فعالیت می کند. Zara is a researcher and lecturer at the University of Queensland. Her scholarly interests and expertise lie in the fields of digital marketing, social media marketing, and women's empowerment through digital platforms. Her recent research has focused on the role of influencers in empowering women. She has published articles in high-ranked journals and serves on the editorial board of the Journal of Vacation Marketing |
مهندس مهدی دستمالچی با تجربه ای 17 ساله در حوزه تکنولوژی های مرتبط با سفر و گردشگری در حال حاضر رهبری شرکت بین المللی BasisFly را بر عهده دارد که از مهم ترین تأمین کنندگان راهکارهای هوشمندسازی توزیع خدمات گردشگری در کشور است. حوزه تخصصی آقای دستمالچی و شرکت تحت مدیریت ایشان طراحی و پیاده سازی استراتژی های توسعه شبکه توزیع اینترنتی برای کسب و کارهای گردشگری مانند تور اپراتورها، خطوط هواپیمایی و هتل ها می باشد. آقای دستمالچی با پس زمینه دانش فناوری اطلاعات و اخذ مدرک MBA در حوزه گردشگری، علاقه مندی خود را در مطالعه آخرین دستاوردهای هوش مصنوعی و شیوه های کاربرد آن در حوزه سفر و گردشگری پیگیری می کند. Mehdi Dastmalchi, with 17 years of experience in the field of travel and tourism related technologies, is currently leading BasisFly International Company, which is one of the most important suppliers of smart solutions for the distribution of tourism services in the region. The specialty of Mr. Dastmalchi and the company under his management is the design and implementation of Internet distribution network development strategies for tourism businesses such as tour operators, airlines and hotels. Mr. Dastmalchi, with a background in information technology and obtaining an MBA degree in the field of tourism, pursues his interest in studying the latest achievements of artificial intelligence and its application methods in the field of travel and tourism |
خانم سوسن اسمی دانشجوی دکتری گردشگری در دانشگاه علم و فرهنگ می باشد.علاوه بر این، سوسن دانش آموخته MBA با گرایش تجارت الکترونیک در سالهای قبل تر نیز می باشد. او مطالعاتی در زمینه نقش فناوری در گردشگری با تمرکز بر دنیای متاورس و هوش مصنوعی دارد. همچنین وی مدرس دوره های گردشگری می باشد. ایشان 19 سال سابقه کار در بخش خدمات مسافرتی دارد و 9 سال هست که صاحب امتیاز و مدیرعامل دفتر مسافرتی پرزین سفر می باشد. علایق مطالعاتی خانم اسمی متمرکز بر تکنولوژی در گردشگری با محوریت هوش مصنوعی در گردشگری می باشد. Susan is a PhD student in tourism at the Faculty of Science and Culture. In addition, Susan is an MBA graduate with a focus on e-commerce in previous years. She has studied the role of technology in tourism, focusing on the world of the metaverse and artificial intelligence. She also teaches tourism courses. Susan has 19 years of experience in the travel service sector and has been the creator and CEO of PERZIAN SAFAR Travel Agency for 9 years. Susan's research interests are focused on technology in tourism with a focus on artificial intelligence in tourism |
جعفر باپیری دکتری مدیریت گردشگری دارد و هم اکنون استادیار گروه مدیریت گردشگری دانشگاه کردستان است. از علائق پژوهشی ایشان می توان به مدل های کسب و کار دیجیتال، فناوری های سفر، پلتفرم های چند وجهی دیجیتال در صنعت تور و تجربه، و اقتصاد اشتراکی اشاره کرد. دکتر باپیری همچنین سابقه کار در صنعت تورگردانی و تدوین طرح های توسعه گردشگری را در کارنامه خود دارد. Jafar Bapiri holds a doctorate in Tourism Management and currently serves as an assistant professor at the University of Kurdistan. Dr. Bapiri's research interests include digital business models, travel technologies, tour and activity multisided platforms, and sharing economy. He has also practical experience in fields of tour management and tourism planning at the destination level. |
Davoud Arjang Mehr Moderator | |
Zara Zarezadeh Panelist | |
Mehdi Dastmalchi Panelist | |
Susan Esmi Panelist | |
Jafar Bapiri Panelist | |
Introduction/ModeratorDavoud Arjang Mehr
Presentations by speakers/panelistsZara Zarezadeh / Susan Esmi / Mehdi Dastmalchi / Jafar Bapiri /
Cultural Break
Discussion and Q/AParticipants and Panelists
ConclusionJafar Jafari / Kazem Vafadari
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Volume 8
Special edition in Portuguese: O paper das redes microempresariais / / Os microempreendedores turísticos, pela natureza do seu pequeno tamanho e escassos recursos, sentem dificuldades para que os seus interesses sejam considerados pelos líderes da...
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Volume 4
Prospects for hosting global service learning programs / / Small under-resourced communities are often involved in the provision of accommodation services and cultural experiences to groups of students from international institutions. These host com...
Feb, 2024
Volume 56
Destination Management: Disaster Prevention and Community Resiliency / デスティネーションマネジメント 防災及びコミュニティレジリエンシー / Natural resource management is essential for the sustainability of livelihoods....